Samsung cannot force customers who’ve filed class-action lawsuits into arbitration, according to the U.S. Supreme Court. The high court refused to hear an appeal by Samsung that hoped to push customers into arbitration, leaving the decision of a lower court intact. The case goes back to 2014 when owners of the Galaxy SIII and S4 smartphones attempted to file class-action lawsuits against Samsung over the devices’ performance. The two customers claim they were never made aware of the arbitration provisions in the customer agreement at the time of purchase, which specifically prohibits class-action lawsuits. In January a three-judge panel agreed with the consumers, saying neither actually agreed to the arbitration provision, which was buried in the owner’s manual. Companies often attempt to force arbitration to prevent lawsuits because it leaves them less open to the risk of trials and heavy damages. The behavior is anti-consumer, however, and courts and other agencies have taken a closer look at arbitration clauses in recent years. Today’s news is a victory for consumers.
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